Quality Policy of Airport Services Operator Ltd

Excellence and Sustainability

At Airport Services Operator Ltd (OSA), quality is defined by our commitment to operational excellence, employee well-being, and continuous improvement. Our purpose goes beyond delivering airport logistics and handling services—we strive to become a benchmark for professionalism, empathy, and sustainability within the aviation industry, reinforcing our environmental responsibility through strategic initiatives.

Management Principles

Safety is our foundational pillar. We ensure it through rigorous SMS (Safety Management System) and PVSO (Operational Safety Surveillance Program) protocols, aligned with the National Security Plan, AESA regulations, and international standards. These create a reliable work environment where our team thrives. People are at the heart of everything we do. We foster their development through comprehensive training, reinforcing OSA's core values of quality, safety, and excellence, while promoting open communication and a collaborative culture.

We pursue excellence in every task. Punctuality, reliability, and proximity define our services, which are designed to exceed customer expectations. Our UNE 9120 certification, which outlines requirements for quality management systems in the distribution of aerospace, aviation, space, and defense materials, enhances our logistical capabilities and positions us as a benchmark for professionalism and operational efficiency. As part of the FCL-OSA Group, we benefit from FCL's Authorized Economic Operator (AEO) certification, strengthening our operational reliability.

Integrity guides our decisions, rooted in ethics and transparency. Continuous improvements supported by certifications such as ISO 9001, UNE 9120, and Good Distribution Practices (GDP) drives our innovation and agility in an ever-evolving market.

Clear and Participative Communication

This policy shapes our corporate culture. We promote it through accessible communication channels, such as AirCargoWeb, our warehouse management system, and MiPortal, our Employee Portal, which encourage participation and a sense of belonging. These tools empower our team to actively apply this policy. Externally, it reflects our commitment to quality service backed by consistent values.

Vision for the Future

This policy embodies our identity and a renewed commitment to every challenge ahead. We are inspired by an aviation sector where quality, sustainability, and human value are the norm. At OSA, we work with passion and responsibility to turn this vision into reality, leaving behind a legacy of trust and professionalism in every operation.

El Prat de Llobregat, 24 January 2025
Signed by: Fernando Molina Borge
Chief Executive Officer